We want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, refunds, damaged items, and digital products are handled.
Physical Books
30-Day Return Policy
Physical books may be returned within 30 days of delivery.
To be eligible for a return, the book must:
- Be unused and in its original condition.
- Show no signs of reading, writing, highlighting, or damage caused after delivery.
- Include any original packaging or accessories supplied with the product, where applicable.
- Be accompanied by proof of purchase or your order number.
Please contact our customer support team before returning an item so we can provide the appropriate return instructions.
Return Shipping
Unless the book is defective, damaged upon arrival, or we sent you an incorrect item, customers are responsible for return shipping costs.
Original shipping charges, if any, are generally non-refundable.
Damaged, Defective, or Incorrect Books
If your book arrives damaged or defective, or you receive an incorrect item, please contact us as soon as possible.
Please provide your order number, a description of the issue, and photographs of the item where appropriate.
After reviewing your request, we may offer a replacement, refund, or another appropriate resolution.
If the return is required because of our error or an eligible damaged or defective product, we will provide return instructions and cover reasonable return shipping costs where applicable.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow approximately 5–10 business days after a refund has been processed for it to appear in your account. Actual processing times may vary depending on your bank, card issuer, or payment provider.
eBooks & Digital Products
Due to the digital nature of eBooks, eBook purchases are generally non-returnable and non-refundable once the digital content has been delivered, accessed, or downloaded, except where required by applicable law.
If you experience a technical problem that prevents you from accessing or downloading your purchased eBook, please contact us. We will make reasonable efforts to resolve the issue or provide a replacement download.
If you received the wrong digital product or were charged incorrectly, please contact us so we can review the order.
Nothing in this policy limits any rights or remedies you may have under applicable Canadian consumer protection laws.
Non-Returnable Items
Returns may not be accepted for:
- eBooks or other digital products that have already been accessed or downloaded, except where required by law.
- Physical books returned after the applicable return period.
- Books that have been used, damaged, written in, highlighted, or altered after delivery.
- Items returned without sufficient proof of purchase.
- Products specifically identified as final sale before purchase, subject to applicable law.
Exchanges
If you receive a damaged, defective, or incorrect physical book, please contact us to request a replacement.
For other exchanges, the simplest option may be to return the eligible item for a refund and place a new order for the desired book.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Physical book orders may be cancelled if they have not yet been processed or shipped. Once an order has entered the shipping process, cancellation may no longer be possible.
Digital orders may not be eligible for cancellation once the eBook has been delivered or made available for download, subject to applicable law.
Contact Us
If you have questions about a return or refund, please contact our customer support team through the information provided on our Contact Us page.
Please include your order number and the email address used to place the order so we can assist you efficiently.