This Billing & Payment Policy explains how payments are processed for purchases of physical books and eBooks from our online store.
Accepted Payment Methods
We accept major payment methods made available during checkout, which may include:
- Visa
- Mastercard
- American Express
- Debit cards
- Apple Pay
- Google Pay
- Other payment methods displayed at checkout
Available payment options may vary depending on your device, location, payment provider, and order.
Currency
Unless otherwise stated during checkout, prices on our Canadian store are displayed and processed in Canadian Dollars (CAD).
Any applicable taxes, fees, or other charges will be clearly displayed during checkout before you complete your purchase.
If you use a payment method issued in another currency, your bank or payment provider may apply currency conversion rates or additional fees. These charges are determined by your financial institution and are outside our control.
Payment Authorization
Payment is required when you place an order.
By submitting an order, you authorize us and our payment service providers to charge the payment method you selected for the total amount shown at checkout.
Your order may not be processed until payment has been successfully authorized.
Billing Information
Customers are responsible for providing accurate and complete billing information, including:
- Full name
- Billing address
- Email address
- Payment information
- Any other information required by the selected payment provider
Incorrect or incomplete billing information may result in a payment being declined or an order being delayed or cancelled.
Payment Security
Payments are processed using secure third-party payment service providers.
We take reasonable measures to protect customer information and maintain a secure shopping experience. Sensitive payment information, such as full card details, may be collected and processed directly by our payment providers rather than stored on our website.
Physical Books
Payment for physical books is collected when the order is placed unless otherwise indicated during checkout.
Once payment has been confirmed, your order will be prepared for shipment in accordance with our Shipping & Delivery Policy.
eBooks & Digital Products
Payment for eBooks and other digital products is collected when the order is placed.
Once payment has been successfully completed, the purchased digital content will be made available electronically, such as through a download link, customer account, or email.
Please ensure that the email address entered during checkout is correct.
Taxes
Applicable Canadian sales taxes may be charged based on the order, products purchased, customer location, and applicable tax requirements.
Any taxes collected will be displayed during checkout before payment is completed.
Failed or Declined Payments
Payments may be declined for reasons including insufficient funds, incorrect payment information, security checks, or restrictions imposed by your bank or payment provider.
If your payment is declined, please verify your billing information or contact your bank or payment provider.
We reserve the right to cancel an order if payment cannot be successfully authorized or verified.
Duplicate or Incorrect Charges
If you believe you have been charged incorrectly or more than once for the same order, please contact our customer support team.
Please provide your order number and relevant transaction details so we can investigate the issue.
Refunds
Approved refunds are generally returned to the original payment method used to complete the purchase.
Refund eligibility is determined according to our Return & Refund Policy.
After a refund has been processed, it may take approximately 5–10 business days to appear in your account, depending on your bank, card issuer, or payment provider.
Fraud Prevention
For the protection of our customers and our business, transactions may be subject to security and fraud-prevention checks.
We reserve the right to request additional information, reject a transaction, or cancel an order where we reasonably suspect unauthorized, fraudulent, or otherwise improper activity.
Contact Us
If you have questions regarding billing, payments, charges, or refunds, please contact our customer support team through the information provided on our Contact Us page.